Terms of Service

Acceptance of Terms

By accessing our website or ordering an eSIM product through our published support channels, you agree to these Terms of Service and our Privacy Policy. If you do not agree, please do not use our services. You must be at least 18 years old or have parental consent to place an order.

Description of Service

Simless.pk provides digital eSIM services that allow access to mobile data networks without collecting a physical SIM card. A compatible, carrier-unlocked eSIM device is required. After WhatsApp support confirms and fulfils an order, activation details are sent through the contact channel agreed for that order. Connectivity is supplied through the partner network attached to the selected plan.

Device Compatibility

You are responsible for ensuring your device supports eSIM and is unlocked before purchase. While we provide compatibility guidance, final verification is your responsibility. Supported devices generally include newer iPhones, Google Pixel, Samsung Galaxy, and other eSIM-enabled smartphones.

Order Information

You must give us accurate contact, destination, device and trip information when placing an order. Keep your order confirmation and activation details private, and tell support promptly if you believe they have been shared without your permission.

Payment and Billing

Orders are arranged through the WhatsApp link shown on our plan pages. The plan, price, payment instructions and delivery details must be confirmed in that conversation before you pay. Do not send money using payment details from an unverified account. Purchases are refundable only as described in our Refund Policy.

Order Confirmation and Delivery

An order is accepted only after our team confirms the selected plan and payment. We send the eSIM installation details to the contact channel agreed during the order. Delivery timing can vary if payment or order information needs to be checked.

eSIM Activation and Usage

After an order is confirmed and fulfilled, you receive the installation details for the selected eSIM. A QR code may be valid for one installation, so keep it private and do not delete an installed profile while troubleshooting. Plans include the validity period and data allowance confirmed for that order. Unused data does not roll over and is not refundable unless the confirmed plan terms say otherwise.

Service performance may vary based on location, device, network conditions, and usage behavior. To maintain a consistent experience, Simless.pk may apply reasonable measures such as adjusting speeds or managing traffic where necessary.

Acceptable Use

You agree to use our services only for lawful purposes and in compliance with all applicable laws and regulations. You may not:

• Use our services for any illegal activities.
• Share, resell, or transfer your eSIM to others without authorization.
• Use automated systems to access our services.
• Attempt to circumvent usage limits or restrictions.
• Engage in any activity that could damage, disable, or impair our services.
• Use our services in a way that violates the terms of local mobile operators.

Service Availability and Network Coverage

While we strive to maintain reliable service, we do not guarantee uninterrupted connectivity. Network coverage, speeds, and service quality may vary depending on location, local carrier conditions, network congestion, and device compatibility. We are not responsible for service interruptions caused by local mobile operators, network outages, or factors beyond our control.

Intellectual Property

All content, features, and technology associated with Simless.pk are owned by us or our licensors and are protected by applicable laws. Unauthorized use, copying, or distribution is prohibited.

Limitation of Liability

To the maximum extent permitted by law, Simless.pk and its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or other intangible losses, arising from:

• Your use or inability to use our services.
• Unauthorized access to your data.
• Service interruptions or errors.
• Network coverage issues.

Our total liability shall not exceed the amount you paid for the eSIM service in question.

Indemnification

You agree to indemnify and hold harmless Simless.pk from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your violation of these terms or your use of our services.

Termination

We reserve the right to suspend or terminate your access to our services at any time, with or without notice, for violation of these terms or for any other reason. Upon termination, your right to use our services will immediately cease. Sections of these terms that by their nature should survive termination will remain in effect.

Dispute Resolution

Any disputes arising from these terms or your use of our services shall be resolved through binding arbitration in accordance with applicable arbitration rules, rather than in court. You waive your right to participate in class action lawsuits or class-wide arbitration.

Governing Law

These Terms shall be governed by and construed in accordance with applicable laws of your jurisdiction. Any disputes arising from these Terms shall be resolved in accordance with the dispute resolution provisions outlined above.

Changes to Terms

We reserve the right to modify these Terms at any time. We will publish material changes on this website and update the "Last Updated" date. Review the current Terms before using the service after a change.