Privacy Policy

Information We Collect

We collect information you choose to provide when you contact us or place an order, such as your name, contact details, destination, selected plan, device model, support messages and payment confirmation. Our website may also receive basic technical information such as IP address, browser type, pages viewed and consent choices. Where required, analytics and advertising data is collected only after you consent through the website banner.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to improve user experience, analyse traffic, and serve relevant advertising. You will be asked for your consent before any non-essential cookies are activated.

We currently use the following third-party services:

• Google Tag Manager (GTM) - a tag-management platform that loads and manages our analytics and marketing scripts. GTM itself does not collect personal data, but the tags it manages (such as Google Analytics) may do so.
• Meta Pixel - an advertising and analytics tool operated by Meta Platforms, Inc. It records page visits and conversion events so we can measure the effectiveness of our ads and show you relevant content on Meta's platforms (Facebook, Instagram). The data collected may include your IP address, browser information, and pages visited.

You can manage or withdraw consent at any time with the Cookie preferences control in the site footer or the button below. When you reject optional tracking, we record that choice, remove Simless.pk campaign-attribution storage and attempt to remove marketing cookies visible on the Simless.pk domain, then reload the page so our marketing scripts are not started again. Our site cannot delete cookies that Google, Meta or another provider stores directly on its own domain, and withdrawing consent does not erase data already collected by those providers. Their advertising controls and your browser settings provide additional choices.

Open cookie preferences

Payment Information

Payment instructions are confirmed during the official WhatsApp ordering conversation. The information handled by Simless.pk may include the selected plan, amount, payment method and proof or status of payment. The payment service used for an order may process additional information under its own privacy terms; support will identify the applicable method before you pay. Do not send complete card credentials in a WhatsApp message.

How We Use Your Information

We use the information we collect to:

• provide, maintain, and improve our eSIM services
• process transactions and deliver eSIM activation codes
• verify device compatibility for eSIM technology
• send you technical notices, eSIM activation instructions, and support messages
• communicate with you about products, services, and important updates
• detect and prevent fraud or technical issues
• analyse website use, where consent has been given, to improve content and user experience

Information Sharing

We do not sell, trade, or rent your personal information to third parties for marketing purposes. We may share your information with:

• service providers that help us host the website, communicate with customers, measure consented website activity, process the agreed payment method, and deliver support
• eSIM suppliers and mobile network partners where needed to provision or support the selected service
• Law enforcement or regulatory authorities when required by law

All third-party service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Data Security

We use reasonable technical and organisational safeguards intended to protect personal information against unauthorised access, alteration, disclosure or destruction. Website connections use HTTPS encryption. No transmission or storage method is completely secure, so please avoid sending unnecessary sensitive information through support messages.

Data Retention

We retain personal information only for as long as reasonably needed to provide the service, handle support, maintain business and tax records, resolve disputes, prevent fraud and meet applicable legal obligations. Retention periods depend on the record and the reason it is held. You may contact us to request deletion; we may need to keep records that the law requires us to retain.

Your Rights and Choices

You have the right to:

• access, update, or delete your personal information at any time
• opt-out of promotional communications (you will still receive transactional emails)
• request a copy of your data in a portable format
• withdraw or change your optional marketing consent at any time using the Cookie preferences control
• opt out of targeted advertising via Meta's ad settings or Google's opt-out tools

To exercise these rights, contact our support team. Cookie preferences can be changed through the website consent controls.

Children's Privacy

Our services are not directed to children under the age of 13 (or the applicable age of digital consent in your country). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will delete such information.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy and applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time. We will publish material changes on this website and update the "Last Updated" date. Review the current policy before using the service after a change.